Why Choose Our Communication & Client Management Diploma Program in Vancouver, British Columbia
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Guaranteed Paid Co-op Placement
Gain valuable real-world experience through a guaranteed paid co-op placement, allowing you to apply your classroom knowledge while building professional skills and expanding your network. -
In-demand Career
Work in an in-demand customer service field in a variety of industries with career growth opportunities in British Columbia. -
High-Quality Training
Learn from experienced instructors who bring real-world customer service and client management expertise into the classroom, helping you develop practical, job-ready skills that employers value. -
Affordable Education
We offer a range of scholarships to support students from diverse backgrounds, in addition to financial aid options and tuition payment plans that are available.
What Will Students Learn?
The Communication and Client Management (CCM) Diploma program at OICC Vancouver campus is designed to provide graduates with the necessary knowledge and skills required to succeed in the Canadian customer service sector.
In addition to academic theory taught in-class (24 weeks), students will also complete a paid work co-op (24 weeks) to develop valuable real-world experience and hands-on skills.
- Build fundamental communication skills to provide outstanding customer service
- Develop sales and negotiation techniques to build customer relationships and support business success
- Gain professional communication skills for interacting confidently with customers, colleagues, and stakeholders
- Learn how to manage challenging situations by identifying issues, de-escalating conflict, and preventing confrontational interactions
- Strengthening problem-solving and customer relationship management to meet client needs and exceed expectations
Where a Communication & Client Management Diploma Program Can Take You
Communication & Client Management Careers and Future Opportunities
Working in customer service gives you a variety of exciting fields to choose from - sales, hospitality, or other customer and information services industries.
Through our Communication & Client Management Diploma program, you will develop the necessary knowledge and transferable skills needed to succeed in these industries and get you started on a successful customer service career path.
Once you graduate from our Communication & Client Management Diploma program, some popular career path options include:
- Retail Sales Person
- Account Service Representative
- Help Desk Representative
- Call Centre Representative
- Cashier
- Receptionist
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Salary Potential
The average salary is $65,644 per year -
Job Outlook
106,000 business and hospitality job opportunities are projected for British Columbia by 2028 -
Work Settings
Hotels, retail stores, shopping centres, resorts, food service establishments, convention centres, travel agencies, corporate offices, small businesses, and more
What Our Students Say About Us
CCM Scholarships and Funding
Tuition Payment Plans
| Domestic Students | ||
|---|---|---|
| Installment 1 | 10% | Before program start date |
| Installment 2 | 20% | 15% of program completion |
| Installment 3 | 20% | 30% of program completion |
| Installment 4 | 20% | 45% of program completion |
| Installment 5 | 15% | 60% of program completion |
| Installment 6 | 15% | 75% of program completion |
| International Students | ||
|---|---|---|
| Installment 1 | 50% | Before program start date |
| Installment 2 | 12.5% | 10% of program completion |
| Installment 3 | 12.5% | 25% of program completion |
| Installment 4 | 12.5% | 40% of program completion |
| Installment 5 | 12.5% | 50% of program completion |
CCM Program Courses
This course teaches the fundamentals of finance and money management to
ensure students have a better understanding of the role money has in building personal and corporate wealth.
This course covers applied communications techniques that will serve the student in the process of securing employment and functioning within an organization. The focus is on creating and delivering documents and verbal presentations that effectively achieve the objective with target audiences from the HR department of a prospective employer to the customer in a retail environment to an organization’s corporate clients.
Customer service is, at its roots, a sales activity. This course teaches the fundamentals of sales, in particular the role of relationship selling within the context of delivering memorable and effective customer service
Effective communication is an integral part of customer relations. This course covers the principles of both formal and informal communication in the context of building customer relationships.
Customer relations support the overall branding and marketing thrust of a successful organization. This course provides an understanding of marketing basics to enable the graduate to contribute effectively to the implementation of the organization’s marketing vision.
This course covers the foundational principles for delivering quality customer service and provides an understanding of the role of customer service in the greater organizational environment and the function of individual employees within the customer service role.
Guaranteed Co-op Placements
When you study the Communication & Client Management Diploma at Oxford International Career Colleges' Vancouver campus, you'll have the opportunity to apply your classroom learning through a 24-week guaranteed paid co-op placement. Gain valuable hands-on experience in customer service while building the practical skills and confidence employers are looking for.
We partner with a diverse network of employers, including global retail brands, marketing agencies, tourist attractions, hotels, and other customer-focused organizations, giving you the opportunity to build Canadian work experience in a professional setting before you graduate.
- Complete 24-weeks of paid placements so you can earn while you learn.
- We partner with a variety of companies, including global retail brands, marketing agencies, tourist attractions, and hotel chains.
- Co-op work placements offer a variety of positions to choose from so you can put your newly-learned knowledge and skills into practice.
Student & Instructor Stories
Discover Oxford International Career Colleges Vancouver campus - where careers and community come together. Because we care.
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CMM Diploma Program Fees
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Admission Requirements
Applicants must provide previous academic achievement demonstrated through one of the following:
- Canadian Grade 12 Certificate, Diploma, or GED
- International Grade 12 or higher
English language proficiency is demonstrated through one of the following:
- IELTS minimum overall score of 5.5
- TOEFL IBT minimum overall score of 46
- CAEL minimum overall score of 40
- B2 First Exam (FCE) minimum overall score of 160 or "C"
- TOEIC minimum overall score of 785
- Completion of OIDI Pathway Level 5 from Oxford International
Alternatively, applicants who are able to demonstrate 2 years of consecutive full-time academic study where the language of instruction was English are exempt from supplying an English proficiency exam for admission into the OICC CMM Diploma program.
For International Students
Getting your visa sorted is an important part of your journey to OICC Vancouver campus.
The Canadian government sets the rules for visa applications, acceptance, and costs. Because you’ll need to be in Canada at the start of your program, you should apply for a visa to study as soon as you can. If you are bringing family with you, they will likely need tourist visas.
Your visa determines when you can enter the country, how long you can stay after you graduate, and how many hours you can work while you’re in Canada. To support your visa application, we will issue you a formal Letter of Admission (LoA) and Provincial Attestation Letter (PAL) showing that you intend to join Communication and Client Management Diploma program. OICC | Oxford International Career Colleges Vancouver campus is recognized as a Designated Learning Institute (DLI) and you should quote our DLI number of O19275179522 on your visa applications.
You should consult a qualified Canadian immigration consultant if you are unclear about what you must do when you apply for a visa. To assist you with this process, Oxford International Career Colleges has partnered with a local Immigration firm led by a licensed Regulated Canadian Immigration Consultant (RCIC).
CCM Diploma Program Start Dates
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OICC Vancouver Campus Life
Vancouver is one of Canada's leading centres for business, retail, tourism, and customer service, offering students access to diverse career opportunities across multiple industries. From global brands and hotels to retail, financial services, and tourism businesses, the city provides an ideal environment to develop customer service skills and gain valuable workplace experience.
Our campus located near the waterfront and walking distance many famous destinations Marine Building, Canada Place, and the Vancouver Convention Centre. Students benefit from excellent public transit access, a wide range of part-time employment opportunities, and vibrant neighborhoods offering convenient housing options.
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FAQs
Credentials & Partners
This program is not eligible for the Post-Graduation Work Permit (PGWP).